Privacy Policy

Introduction

American Canyon Heavy Duty Towing ("we," "our," or "us") operates the website at americancanyonheavydutytowing.com. This Privacy Policy explains what information we collect when you visit our site or contact us, how we use that information, and what choices you have. By using our website, you agree to the practices described in this policy.

Information We Collect

Information You Provide

When you fill out a contact form, request a quote, or otherwise communicate with us, we may collect:

• Your name
• Your phone number or email address
• A description of the towing or roadside service you need
• Your location or address, if you provide it
• Any other information you choose to include in your message

Information Collected Automatically

When you visit our website, certain information is collected automatically by our hosting provider and analytics tools, including:

• Your IP address
• Browser type and version
• Pages visited on our site and time spent on each page
• Referring URL (the page or search result that brought you to our site)
• Device type and operating system

Cookies and Tracking

Our website may use cookies - small text files stored in your browser - to improve your experience and help us understand how visitors use our site. Cookies we may use include:

• Session cookies that expire when you close your browser
• Analytics cookies placed by third-party services such as Vercel Analytics

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our site, but will not prevent you from accessing information about our services or contacting us.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry, service request, or quote submission
• Schedule and coordinate towing or roadside assistance services
• Follow up on open requests or outstanding service matters
• Improve our website content and user experience
• Understand which pages and information are most useful to visitors
• Comply with applicable laws and regulations

We do not sell your personal information to third parties. We do not use your information for automated marketing lists, email campaigns, or text message solicitations without your express consent.

How We Share Your Information

We share your information only in the following limited circumstances:

• With our staff and dispatchers to fulfill your service request
• With third-party service providers who operate our website platform, contact form service, or analytics tools - these providers are contractually required to keep your data confidential and may not use it for their own purposes
• When required by law, court order, or lawful government authority
• To protect the safety of any person in an emergency situation

Data Retention

We retain contact and service request information for as long as reasonably necessary to fulfill the purposes described in this policy, resolve any disputes, and comply with applicable law. If you would like us to delete your information from our records, please contact us using the details at the bottom of this page.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of any marketing communications (if any were sent with your prior consent)

To exercise any of these rights, contact us at info@americancanyonheavydutytowing.com. We will respond within a reasonable time.

Third-Party Links

Our website may contain links to external websites for reference or resource purposes. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any external site you visit.

Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of the page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: